Frequently Asked Questions

Q. How safe are my advance payments?

A. We have always complied with the 1992 Package Travel Regulations by operating a Clients' Trust Account with our bankers. This is an alternative arrangement to the more usual method of having an ABTA licence which permits a Travel Agent or Tour Operator to use customers' money to finance its running expenses. We are financially strong, so we are happy to keep your payments locked away until you have returned from your holiday.

Q. How do I make a reservation?

A. Find out if we have availability by looking on this website below the price details on each holiday page or make a telephone call to 01375 383000 between 9.00 AM and 9.00 PM on any day of the week. If our recorded message service cuts in, we will respond at the earliest opportunity. We will send you a confirmation invoice as soon as we have processed a deposit payment that can be made with a cheque through the post, or with a credit card or debit card over the telephone.

Q. What do you include in the tour price?

A. Luxury coach with toilet and air conditioning. Accommodation always en suite, mostly 3-stars standard. Meals always full breakfast and Table d'hote dinner (or lunch). Services of a Tour Escort throughout your holiday.

Q. Where do you usually pick up from?

More and more people residing outside our usual catchment area are wanting to travel with us but we will not send our coaches off the beaten track out of respect for our customers’ overall best interests. However, we offer choices such as...

1. Car parking at the coach depot (Shotgate)
2. Car parking at our home in Grays
3. Pick up at the Marriott Hotel Waltham Abbey M25 junction 26 travelling north
4. Pick up on M11 Harlow junction travelling north using M11 instead of the M25
5. Meet us at the hotel

To keep our maximum pick up time to 90 minutes, our usual pick up route will be: Rayleigh - Wickford - Billericay - Basildon - Corringham - Stanford-le-Hope - Grays

BENFLEET GUESTS can join the coach at Five Bells Roundabout at Basildon OR park a car at our home address in North Grays with barely a one minute walk to join the coach.

Q. Do you use feeder coaches?

A. Definitely not! One coach, one Driver, and one of our own Tour Escorts who stays with you all the time, every time. Our maximum pickup time is around 90 minutes. Often it‟s a lot less. You are always our guest and not simply a coach passenger!